Cancellations and Returns
We want you to be happy with your stationery!
We are real people, always willing to help. If you are unsatisfied in any way, please contact us.
In the event of an error on our side, we’ll fix it asap, no questions asked.
If you’re unhappy for any reason, we’ll work with you on a solution.
While we are committed to customer satisfaction, we do have some specific cancellation and return policies for certain cases. Those instances can be found below.
Customer Approved Errors
We cannot accept returns or process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
If you find an error on your invitation/stationery, please contact us. We offer a discounted reprint and complimentary rush service for customer approved errors.
If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.
Canceling after Receiving Proofs
For orders that require proofs, there is a cancellation fee of $50 (USD), if you cancel your order after your proofs have been emailed. This is because of the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded.
If you are unhappy with your proofs for some reason, just let us know. We will be happy to work with you until you’re satisfied.
Canceling after Approval to Print
Should you need to cancel or make a change after print approval, please contact us asap. Depending on whether your order has gone into production, we may be able to cancel it and process your refund less the design costs.
If your order is in the process of printing, we will not be able to cancel, refund, or accept a return on the order.
Returning Custom Invitations/Stationery
Custom printed invitations/stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold. Custom printed stationery includes wedding invitations, enclosures cards, belly bands, response cards, programs, menus, thank you cards, place cards, wedding signs and save the dates.
Table Numbers & Wedding Signs
You can return new, unused table numbers and stock signs within 14 business days of your purchase. Please contact us about your return and we will send you instructions.
We cannot accept returns on samples. Samples are a way to see our work in person. If you decide to use another vendor or do not like the sample, that is not a valid reason for a return.
If your sample was damaged in transit, or you received the wrong sample, please contact us and we will send a replacement.
Printed Color vs Screen Color
We are unable to accept returns because your printed stationery does not match the colors you see on your screen. This is because all monitors and screens display color differently and may not accurately represent how your order will print.
If you are concerned about color, we highly recommend ordering a sample pack.
If for some reason you do not like the colors you chose, please contact us. We’ll be happy to work with you on a discounted reprint.