We are looking forward to hearing from you

Contact Us

Info | Customer Service
hello@printsbypineapple.com
Proofing | Files | On-Line Forms
proof@printsbypineapple.com

Send a Message

Frequently Asked Questions

SAMPLES

Do you offer samples?

Yes. Samples of each invitation design are available for purchase and can be shiped in 2-4 business days.

Can samples be customized?

Our samples are pre-printed with example wording in the colors shown and cannot be customized.

COLOR

Can designed colors be customized?

Yes, however not in all designs. Text, some graphics, and borders can be customized to any color options.

There is no additional charge.

Will the color of my stationery match my screen?

As all monitors displays color differently, your printed stationery may not match what you see on your screen.
We are unable to accept returns based on color for this reason.
Therefore, we highly recommend ordering a sample pack.

PERSONALIZATION

What’s included in proofing process?

The proofing process includes three rounds of proofs. First round is based on wording submitted by online form. Two last rounds are for revisions. Wording changes, fonts changes and minor layout adjustments can be made during the revision rounds. You will work 1-1 with a designer.

Any changes made after three rounds are subject to a fee of £10 (Great British Pounds) per single change.

Can I change fonts?

Yes, you can. To see different fonts please go here.

Can I have more than one version of wedding invites?

Yes, you can. The all version can be submitted by online form or by email proof@pineappleinvitations.com.

There is no additional charge.

Will I receive the proofs before printing process?

Yes. Your order includes electronic PDF proofs that will be emailed for your review. Electronic proofing is standard among stationers and is a cost effective and flexible way to review and make changes to your stationery before printing begins. If you would like to see our quality of printing, paper and ink options in person, we highly recommend ordering a sample pack.

Can I order in a foreign language?

Yes. We are able to design in most languages.

There is no additional fee.

Can I add artwork or logo to my design?

Yes. We can add artwork or logos to our designs, but please contact us prior to ordering.

PRINTABLE FILES

Can I purchase printable files?

We only sell finished stationery and do not sell digital versions of our designs in part or whole.

CANCELLATIONS

Can I cancel my invitations/stationery order?

You can cancel your order (invitations, stationery) in 24h after purchase.
For personalized stationery, we are happy to cancel your order and process a full refund as long as proofs have not been sent.

If proofs have already been sent, there is a cancellation fee of £50.
This is due to the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded.

ORDER ISSUES

I found a typo on my invitation/stationery, what do I do?

Your invitations/stationery will be printed exactly as shown on the approved proofs. Should you find an error on your invitations/stationery, please contact us. We offer a discounted reprint and complimentary rush service for customer approved errors.

Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

If your printed invitations/stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.

ORDERING

Where can I find pricing?

Pricing is published on the right hand side of each product page. Just select the quantity of each item and option you’d like to include with your package and the total will be displayed for your convenience.

Are envelopes included?

Yes. Single blank envelopes are included in the price of wedding invitations, response cards, save the dates, and thank you cards.

Can I order more later?

More invitations, or more stationery can be ordered at a later date, but it is substantially more expensive than ordering extras up front. This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered.
We highly recommend ordering at least 5-10 extras. Be sure to allow for wrong addresses, last minute guests, keepsakes for you and family, as well as a set for photographer to record along with your wedding photos.

PRINTING & MATERIALS

What type of printing do you use?

All of our wedding invitations are flat printed using high quality professional digital printing that results in crisp text and saturated color. Flat printing is currently our only printing option. To our shimmer and shine wedding stationery we use foil fusing
technology. This technology doesn’t requires a die to be heated. Therefore, can help to give your printed pieces an elegant and professional look that isn’t available through standard printing techniques. So, this finishing method allows creating unique invitations, stationery, wedding cards, signs etc.

What paper types do you offer?

We offer high quality paper, made by Italian manufacturers.
Thickness of our papers is from 200gsm / 135lb / 9pt to double thick 600gsm / 405lb / 40pt or more if needed.
The full list of available papers you can find here.

How long does printing takes?

After you approve your proofs, our standard printing service takes 5-10 business days. Shipping is determined by the option you chose at checkout.

If you need your order sooner, rush printing and fast shipping options are available at checkout.

ASSEMBLY

Will my invitations/stationery arrive assembled?

Most of our stationery products are shipped flat and require assembling. Pocketfold wedding invitations, and invitations with belly bands are not assembly required. The same as programs, thank you cards, and wedding cards. All those arrive folded and they are ready to use.

CONTACTING US

How can I get in touch?

For the quickest response, please contact us by email: hello@pineappleinvitations.com

SHIPPING

What are your domestic shipping options?

Our shipping options within the Royal Mail (1-2 days estimated transit time), Special Delivery by 1pm – next day delivery.

Pricing is shown during the checkout step.

Do you ship to other countries?

Yes. We ship to most countries worldwide including USA, Canada, Australia, New Zealand, Hong Kong and Europe. We ship by International Royal Mail (6-10 business days, not including possible delays at customs) and couriers (UPS, Parcelforce, TNT, Fedex).

We highly recommend choosing Royal Mail with tracking and UPS, Parcelforce (courier) as the service is time definite and trackable.

Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.

RETURNS

Can I return my invitations/stationery?

Custom printed invitations/stationery (any printed item that includes proofs) is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.

If there is an issue with your order, please contact us! We’re committed to your satisfaction and will be happy to work with you if you’re unhappy for some reason.

Can I return table numbers, signs, wedding cards?

You can return new, unused table numbers, signs and wedding cards within 14 business days of purchase. Please contact us about your return and we will send you instructions. After we’ve got the items back you will get the full refund.

Please note: Non – personalised items can be return only.

Can I return samples?

Sample sets are not returnable. If your sample was damaged in transit, or you received the wrong sample, please contact us and we will send a replacement.